FAQs
FAQs
Delivery Notice Due to Flooding
Due to heavy rainfall and flooding in several areas, some deliveries may take longer than usual. We’re doing our best to deliver your order safely. Thank you for your understanding.
In case you want to cancel your order, please fill in THIS FORM.
If you have any problems, please contact us.
*Your refund will based on your payment method. Please refer to refund processing period section
You can select your payment method directly at the checkout page, by clicking on “Change Payment"
Go to the “Place and review order” section at the checkout page and simply click on the “X” button in the bottom right corner of the item you wish to remove
If you need a tax invoice, you can contact our customer service team to request one within 14 days after placing your order.
Columbia send confirmation email for every purchase. If you have not received confirmation via email, please contact us.
During this temporary situation, please expect to receive your order :
- BKK Metro Area: 1-3 working days
- Up Country Area: 2-4 days
Remark:
- During public holidays, delivery may take an additional 1-2 working days.
- Deliveries in remote areas can take an extra 2-3 working days.
- Certain items may require time to be assembled, therefore delaying the delivery period.
- Certain items will be shipped directly by supplier.
Yes, we do. We offer free shipping nationwide if your order over 990 baht. If the order below 990 baht, extra charge delivery fee is 80 baht.
Currently we do not offer international shipping.
Your delivery address cannot be changed for an order that has already been placed. However, you can change your delivery address just before making your order at the checkout page. To do so, just click on the “Delivery Address” bar at the checkout page. We are sorry in any inconveniences.
You may receive the purchase order confirmation document before your actual product arrive. Don’t worry! Your product is on the way. We recommend you keep the document as the evidence for receiving the product.
The products delivered by our seller partners might have additional installation and delivery fee. The fee will be collected directly from our seller partners at delivery date.
- Cash on delivery
- Credit card/Debit card
- Bank Transfer
All successful transactions are followed up by a confirmation email. If you have not received confirmation via email, please try on process your order again. If you have any questions, please contact us
“We would like to inform you about our new product exchange policy. From 20 October 2022 onwards, you will not be able to exchange the product, but you can return the product via this form" Click >> here
Products can be returned under the following conditions:
- Return within 14 days after receive
- The product must be in its original condition with price tag, add-on accessories, and warranty card which have not been damaged nor removed
- The product is not in the non-returnable product list. Please check the list from below table
| CATEGORY | NON-EXCHANGEABLE / RETURNABLE PRODUCTS |
|---|---|
| Apparel | Swimwear, Scuba diving, Lingerie and Underwear, Socks |
| Health and Beauty | Dietary Supplement, Massage Chair |
| Sports | - Training Equipment
- Table Tennis Table - Billiard Table, Pool Table, Snooker Table - Bicycle - Boxing Gloves, Sandbag |
| Others | Clearance Items |
If you receive the product, but it is not a perfect fit for you or if the product found to be damaged or if you receive a totally different product from what you order, don’t worry we got you covered! You can return the product by completing these 3 simple steps
- Please fill in the online return form here
- We will contact you via email or phone call after receiving your return request
- Please send back the product with receipt in 100% full condition
*If the product passes warehouse inspection procedure, we will proceed the refund process*For ways to return the products, please go to the topic “Ways to return the item?
There are 3 ways in which you can return the item depending on your return reason
1.Parcel Delivery: Customers bear shipping fee Send the package to below address:
CRC SPORTS CO. LTD.(Online Central Warehouse) 57/4 Building Zone C Moo 7 Bang Pla, Bang Phli District,Samut Prakan 10540.
2.Knock Door Service: We will retrieve the item(s) at your doorstep free of charge For your information: knock-door return service could be done only if specific terms and conditions are met. This means that your return reasons should be either one of these followings
a) Defective item
b) Wrong item received
c) Wrong size received
d) Wrong measurement on website
e) Items look different from the website
After submitting online form, you will receive an email from us requesting for additional information or item pictures which you wish to return. We will consider the case and confirm back to you.
In case that you have lost or damaged the original Columbia Online parcel box. you can put the items you wish to return in a similar parcel box. However, you need to have the package that counts as part of the product such as shoes box
Service fees are non-refundable Read More Click
Case of return of transportation
1. Order cancel before ship -> FULL refund with delivery fee
2. Order cancel by seller -> FULL refund with delivery fee
3. Order return due to seller's fault e.g. wrong product delivery -> FULL refund with delivery fee
4. Order cancel by customer, return due to not seller's fault -> Refund without delivery fee
Once we receive your returned items and finish our quality inspection procedure, Columbia will refund you based on your payment method. Please find the refund processing period below.
Refund processing period
| Return Item | Quality Check | PAYMENT METHOD | Refund Lead Time |
|---|---|---|---|
| 7-10 Business Days | 7-10 Business Days | Cash on Delivery / Bank Transfer | 7-10 business days from the date you returned your items. |
| Credit Card | 20-30 business days from the date you returned your items. | ||
| Credit Card Installment | 30-40 business days from the date you returned your items. | ||
| Debit Card | 50-60 business days from the date you returned your items. |
Discount codes are generated for one-time use only.
Only one discount code can be used for each order
Discount codes are valid for a limited time only. Unless otherwise stated, discount code apply to full price and cannot be used in combination with other discounts or promotions. Columbia reserves the right to discontinue coupons and discounts at any time, and to exclude selected items from promotions.
If you have made a purchase with a voucher code and would like to return the item, we will refund the final paid price (after discount) Read More
You can create a new account for shopping at Columbia in 2 methods
1. Sign in with your Facebook Account
2. Register via your E-mail address
Procedure for registration via E-Mail address
1. Click “REGISTER” on the top of website
2. Fill out the form
3. Click “SUBMIT”
Phone: 02-026-3373
(Available daily from 9:00 AM - 7:00 PM, except public holidays)
Email: contact@columbia.co.th